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Frequently asked questions

Have questions? We're here to help

What is your return policy?

Eligibility & Condition of Returned Items

  • You may return eligible items within 30 days of purchase.
  • Items must be new, unused, and in their original packaging, with all accessories, manuals, safety seals, tags, and any bundled gifts included.
  • Returns showing signs of use, laundering, strong odors, broken seals, or missing packaging/components may receive a partial refund (up to 50%) or be denied after inspection.

We have three types of return options for your convenience:

  • Exchange: 
    • If a customer chooses to exchange an item, submitting an exchange request is free of charge.
    • The customer must cover the cost of return shipping and the shipping fee for the replacement item.
    • These fees are not optional and are the customer’s responsibility.
  • Refund: A return shipping fee will be deducted from your refund, calculated based on the original order value (minimum $10, maximum 15% of the order total).
  • Original shipping fees and customs charges are non-refundable.
  • Refunds are issued to the original payment method only.



 

How long does delivery take?

Delivery usually takes 3-7 business days from the carrier receiving the package. Times may vary depending on the carrier and during peak seasons.

How does your 30-day money-back guarantee work?

Eligibility & Condition of Returned Items

  • You may return eligible items within 90 days of purchase.
  • Items must be new, unused, and in their original packaging, with all accessories, manuals, safety seals, tags, and any bundled gifts included.
  • Returns showing signs of use, laundering, strong odors, broken seals, or missing packaging/components may receive a partial refund (up to 50%) or be denied after inspection.

Non-Returnable Items

  • Flash Sale items are final sale and cannot be returned.
  • Opened or used topical products (e.g., gels, creams, oils, or similar) are non-returnable for hygiene and safety reasons.
  • Topical products may only be returned if purchased in the same order as a body sculpting device (as part of a bundle or within the same cart).
  • Topical products purchased separately or via subscription are non-returnable, even if unopened.
  • Refunds or replacements for topical products are only granted if:
    • The item is leaking, expired, incorrect, or visibly defective
    • The issue is reported within 5 days of delivery with clear photographic evidence

Reasons Not Covered for Returns

  • Returns citing subjective reasons such as “didn’t work for me” or “no visible results” are subject to approval and may not be accepted if the product has been opened or used.

Inspection Process

All returned items undergo a documented inspection for:

  • Damage
  • Signs of wear
  • Odors
  • Evidence of use
  • Missing parts 
  • Findings (photos and notes) determine refund eligibility and amount.

Are there instructions on how to use the product properly?

Every Sunluxy™ device comes with a comprehensive manual that includes detailed instructions on how to use and clean y Sunluxy™ effectively. Should you misplace your manual or need additional guidance, our website offers digital copies, and our customer service team is always ready to assist you.

How does billing work?

If your tracking link shows the package as delivered but you have yet to receive it, check with household members, neighbors, and around your property. Contact your local courier to confirm the delivery status. We do not process refunds for lost or stolen packages confirmed as delivered by the carrier.

What is Sunluxy and how does it work?

Sunluxy is a 3-in-1 body sculpting device that combines red-light therapy, sculpting therapy, and vacuum therapy to target and sculpt your body. It smooths, tightens, and tones the skin while rejuvenating its appearance by using red and near-infrared light, sculpting steel heads, and vacuum suction.

What are the benefits of using Sunluxy?

Sunluxy helps tone and tighten your figure, smooth skin, and rejuvenate your appearance. By combining 3 medical-grade technologies in one, it stimulates collagen production, breaks down fat cells, and enhances skin texture, offering a convenient and effective solution to contour and tone any problem area from home.

How long does it take to see results?

Results vary based on individual skin types and conditions. However, users generally start to notice improvements in skin texture and elasticity within a few weeks of regular use.

Is Sunluxy safe to use?

Yes, Sunluxy is FDA-registered, non-invasive, and painless. It is designed for at-home use and is backed by proven results.

Can I use the device on any part of my body?

You can use the device on your abdomen, waist, legs, thighs, glutes, arms, and calves. Avoid using it on sensitive areas like the face or neck. Always follow the provided instructions for safe and effective usage.