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We're here to answer any questions and provide the support you need. Contact us through the form below or email us at sales@sunluxy.com We’ll get back to you as soon as possible.

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Frequently asked questions

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How long does it take to complete an order?

Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.

What is your return and exchange policy?

You can return the product within 30 days of your order for a full refund or exchange.

What do I do if I entered an incorrect shipping address?

You can change your shipping address within 24 hours of placing the order by contacting us or visiting your account page. After 24 hours, we cannot guarantee a change of address.

How do I track the status of my order?

You can track your order at https://www.sunluxy.com/apps/17TRACK.